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Job Description
Skypoint Off Campus Drive Hiring Intern – Frontend Development
Position Overview
BT Group Off Campus Drive 2025 As a Trainee Associate Engineer, you will play a pivotal role in supporting the deployment of tools, resolving critical customer issues, and enhancing the organization’s engineering capabilities. The position is designed to foster innovation, efficiency, and continuous improvement across customer-facing engineering services.
Responsibilities
- Conduct continuous assessments of field engineering capabilities to identify gaps and design future requirements.
- Support the deployment of innovative tools for engineering teams to build and enhance capabilities.
- Resolve critical customer escalations and ensure high standards of service delivery.
- Implement efficiency initiatives, meeting performance and quality targets, while fostering a culture of continuous improvement.
- Design and execute tactical project plans for product and service groupings to meet time, cost, and quality objectives.
- Ensure alignment of engineering roadmaps with organizational strategies and provide updates on maturity and performance metrics.
- Execute standard procedures to achieve engineering enablement goals and contribute to the overall vision.
Requirements
Essential Skills
- Troubleshooting and issue resolution
- Exceptional customer service and service delivery
- Escalation and incident management
- Health and safety awareness
- Continuous improvement mindset
- Data analysis and KPI monitoring
- Decision-making and technical support
- Process design and quality assurance
Preferred Attributes
- Strong commercial acumen
- Inclusive leadership qualities
- Growth mindset with the ability to experiment and identify opportunities
- Demonstrated ability to execute decisions for broader organizational benefits
5 Resume-Building Points
- Highlight hands-on experience in troubleshooting, customer service, and escalation management.
- Showcase contributions to efficiency improvements and meeting performance targets in a professional setting.
- Include project planning and execution expertise with a focus on time, cost, and quality management.
- Demonstrate data analysis skills and KPI monitoring to support organizational decision-making.
- Reflect a growth mindset and proactive approach to identifying opportunities for process and service enhancements
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