Cognizant Off Campus Drive 2025 : Hiring Trainee – Junior Data Analyst  |Freshers & Experienced| Off-Campus Placement Drive 2025|  

Responsibilities

• Manage and maintain the accuracy and integrity of customer data.
• Support the implementation and use of Generative AI tools to enhance customer management workflows.
• Leverage MS Excel for data analysis and reporting to identify trends and areas of improvement.
• Efficiently address customer complaints, ensuring timely resolutions and maintaining high customer satisfaction.
• Work collaboratively with cross-functional teams to develop and implement strategies for enhanced customer service.
• Monitor and evaluate the efficiency of customer management processes, recommending improvements.
• Assist in creating documentation and reports related to customer management and complaint resolution.
• Ensure compliance with industry standards and company policies in all activities.
• Participate in training programs to stay updated on emerging tools and techniques in Generative AI and customer management.
• Develop and promote best practices in customer management and complaint handling.
• Contribute to continuous improvement initiatives by providing constructive feedback and suggestions.
• Engage directly with customers to understand their needs and offer tailored solutions.
• Maintain professionalism and confidentiality in all interactions with customers and team members.

Qualifications

• Technical Skills: Proficiency in Generative AI and MS Excel.
• Domain Expertise: Experience in customer management within the Life Sciences sector.
• Complaint Management: Ability to handle customer complaints with efficiency and ensure timely resolutions.
• Data Analysis: Skilled in analyzing and reporting on customer data using MS Excel.
• Soft Skills: Strong communication, interpersonal, and problem-solving abilities.
• Adaptability: Willingness to work in rotational shifts and a hybrid work environment.
• Professionalism: Commitment to confidentiality and continuous learning.
• Collaboration: Ability to work effectively in cross-functional teams.
• Organization: Strong time management and multitasking capabilities.
• Customer-Centric Approach: A passion for delivering exceptional service.

Certifications Required

• Certified Customer Service Professional (CCSP)
• Microsoft Office Specialist (MOS) in Excel
• AI for Everyone by Coursera

Key Points for Resume Building

1. Highlight expertise in Generative AI and MS Excel for customer data analysis and process improvement.
2. Demonstrate experience in managing Customer Data Management (CDM) and handling complaints effectively.
3. Showcase contributions to improving customer service strategies and implementing innovative solutions.
4. Emphasize ability to analyze data trends, prepare actionable reports, and ensure data accuracy.
5. Include certifications such as CCSP, MOS in Excel, and AI for Everyone, which enhance technical credentials.