About HCL Mega Recruitment
Join one of the leading global IT service providers, HCLTech Mega Recruitment Drive 2024 as we open opportunities for fresh Graduate Trainee Role to kick-start their careers in technology and global support. If you’re ready to step into a dynamic and fast-paced work environment, this is your chance!
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Job Description
Eligibility Criteria
- Educational Qualification: Undergraduate degree in any discipline (freshers only).
- Graduation Years: 2021, 2022, 2023, or 2024 graduates.
Key Responsibilities
- Provide technical and non-technical support to global clients.
- Handle service desk operations and resolve queries efficiently.
- Ensure customer satisfaction by delivering timely resolutions.
- Collaborate with internal teams to escalate and manage technical issues.
- Adhere to standard operating procedures and maintain service quality.
Application Process
- Read the eligibility and job details carefully.
- Fill out the application form with your contact details.
- Ensure that you meet the 60% academic criteria.
Resume Tips for Global Service Desk Roles
- Highlight Communication Skills: Showcase your ability to handle client interactions and resolve issues.
- Technical Proficiency: Mention any relevant tools or software knowledge (e.g., ticketing systems).
- Teamwork: Demonstrate your ability to work collaboratively in a professional environment.
- Certifications: Add certifications in ITIL or related areas if applicable.
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