Role and Responsibilities 

Salesforce Recruitment Freshers Off campus Drive Hiring For Hiring Software Engineering AMTS

• Provide expert level technical support via phone and web to Salesforce Marketing Cloud customers.
• Manage support cases daily, including transfers from other regions.
• Track and maintain all customer communications and case documentation in Service Cloud.
• Respond to customer reported issues in a timely manner, per service level agreements.
• Communicate progress of resolution/status in a timely fashion, per service level
  agreements.
• Manage escalations and expectations for both customers and internal staff.
• Collaborate with technical support teams in other Salesforce Clouds as needed.
• Identify situations where professional services may be warranted.
• Follow established support processes and procedures.
• Identify improvements for enhanced customer experience.
• Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• May require work outside of normal business hours, holidays, and some weekends as this role is an oncall position.

• Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its
  technologies desired
• Knowledge of Internet development technologies (HTML, XML, API, SQL, etc.) required
• Expertise in Database and relational data structures is good to have
• Large scale, multitenant production environments experience preferred
• API Programming or Software Development experience
• Software Design Lifecycle knowledge
• Dependable, motivated, self starter with the ability to work independently when required
• Previous experience working with scripting languages and/or APIs is a bonus
• Previous Marketing Cloud experience is a bonus
• Marketing Cloud Email Specialist Certification is a bonus but not required

Maskoid  Recruitment Freshers Off campus Drive Hiring For Data Analyst

How To Apply ?